Policies

Payment policy

  • Your payment for services is required in full when you check-in. We will accept your payment in cash, check, Visa or Mastercard.

Appointment booking policy

  • A valid credit card is required to hold appointment reservations

Appointment cancellation/no show/late show policy

  • Cancellations may be done via email/phone a minimum of 24 hours prior to your appointment time
  • Last minute cancellations and no show will be fully charged to your credit card
  • Arriving on time is important. If you are going to be 10 minutes late, your service will be modified to accommodate the time we have left in your appointment
  • At 15 minutes late we may need to reschedule your appointment. If this is the case, a $35 fee will be charged to your credit card
  • In the case of a pre-paid series of treatments, the missed appointment is forfeited and you will be required to pay 50% of full value of the single service fee if you should choose to re-book

Return Policy

  • Services:
    • There are no refunds issued on services rendered
  • Products:
    • Essential Oils products are all final sales
    • Return of unopened products will be accepted for a full refund within 7 days of purchase
    • Return of opened products will be accepted for a store credit within 2 days of purchase
  • Series:
    • A series may be canceled and fully refunded within 48 hours of purchase as long as it was not activated yet. Once activated, a series may not be canceled
  • Workshops:
    • A workshop may be canceled and fully refunded up to 3 days in advance

Gift Certificates policy:

  • Gift Certificates are good at full value for 6 months from date of issue
  • After 6 months, a Gift Certificate is will be void and have no value
  • Gift Certificates are not redeemable for cash

Mor Wellness Concepts reserves the right to refuse service.